FAQS

As a woman-owned business, LuxeMe Hair Collection is an online business owned and operated in Mobile, Alabama. Our owner's love for luxurious hair as well as affordable prices drove her in her journey to open a hair extension business.

Yes! Once you receive your order confirmation email, please respond to the email with your customization needs and someone will get back with you within 24 hours. Additional cost may result from customization. During peak business times (holidays, events, etc.), response time may be longer. Please, be patient during those times. We will respond promptly.

Please, contact customer service at luxemehaircollection@gmail.com so that we may quickly assist you in the matter.

Currently, in the midst of COVID-19, we are unable to accept returns and exchanges.
During normal times, in order to receive a refund, the bundles must be returned in original condition, unworn, not washed, and in original packing within 5 days of delivery.
In order to complete an exchange, bundles must be in original condition, unworn, not washed, in original packing, and exchanged within 5 days of delivery.
Please, refer to our return/ exchange policy for additional details.
In order to start the process for a refund or request, please send an email promptly to luxemehaircollection@gmail.com. In the subject line, please include your order number as well as "Refund" or "Exchange Request" to receive quicker service.

Items will normally ship out within 3-5 days following order confirmation, excluding weekends and holidays.
During the holidays, order processing and shipping may be delayed.
Expedited shipping will incur an increased shipping cost if available.

If you are local to the Mobile,AL area, we will try to accommodate you as best as possible. Prior to ordering, please contact customer service at luxemehaircollection@gmail.com for further details.

Of course! You can find LuxeMe Hair Collection on Facebook and LuxeMe_HC on Instagram.
Don't forget to tag us in your LuxeMe Hair Collection bundles! You will be rewarded with discounts and/or free items with your next purchase.